We aim to ship your order within 3 days of purchase, UK are usually shipped via Royal Mail Special delivery or 1st Class signed for, these normally take 1-2 days. Orders can take up to 15 working days to be delivered through Royal Mail, but should usually arrive in 1-5 working days. International orders should usually arrive in 5-7 working days but on occasion can take up to 28 days. If you have not received your order by the times stated please let us know as soon as possible, we will be unable to help you if more than 3 months have passed from the date of dispatch.
We are not always able to track your order at every stage of delivery but we can try and track your order should you encounter any delays. If you still have not received your order after the normal 15 day (for UK orders) or 28 day (for international orders) delivery period has expired, you can contact our Online team at firstname.lastname@example.org we will aim to respond promptly to confirm your order status.
Occasionally there are exceptions to this process and delivery schedule, if so this will be clearly stated on the item details.
If you have any special requests in relation to your delivery please contact the studio at: email@example.com
Please note, if you are resident outside of the UK your order may be subject to import duty and taxes imposed by your country, please check with your country's terms for further details. If your order is returned due to non payment of these charges, you will be refunded upon receipt of the item, less all shipment costs and expenses incurred.
Dan Hillier Ltd is confident you will be satisfied with your purchase from danhillier.com, however if not, please return the item within 14 days of receipt. As long as the item is returned in mint condition within its original packaging alongside original proof of purchase you will be entitled to a refund, see below for further details.
PLEASE CONTACT US BEFORE RETURNING ANYTHING
Items purchased at a show/event/Dan Hillier Ltd owned retail outlet are sold as seen and we do not offer any exchange or refund for these items.
Shipped artworks can be returned to us via post and refunded minus the shipping cost. Dan Hillier Ltd cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do have to return any item, kindly use a trackable and insured system such as a parcel delivery or courier service.
All orders found to be faulty or not as described will be refunded in full.
If you have any problems with your order or wish to cancel/exchange an item please contact us to arrange a refund, replacement or exchange. These terms and conditions do not affect your statutory rights as a consumer.
Dan Hillier Ltd Warranties:
Dan Hillier Ltd is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.
Except in relation to liability for death or personal injury Dan Hillier Ltd’s liability for negligence shall be limited to the total value of the transaction. Dan Hillier Ltd shall not be liable for any indirect, consequential, or special losses even if Dan Hillier Ltd has previously been advised of the likelihood of such losses.
Availability of the website and goods:
Dan Hillier Ltd will use all reasonable effort to ensure that the website does not have any problems and that the goods displayed are available. However we cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the case of an ordered item becoming out of stock, items will be allocated on a time-ordered basis and a full refund offered to all excess orders.
In the event that a Dan Hillier Ltd item is mistakenly listed at an incorrect price, Dan Hillier Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Dan Hillier reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dan Hillier Ltd shall issue a refund in the amount of the incorrect price.
All participants in any games, quizzes, contests, events or other such activities contained on the Site must be eighteen (18) years of age or older to enter. Any territorial restrictions or other conditions must be complied with.
This site is provided by Dan Hillier Ltd on an “as is” basis. Dan Hillier Ltd or danhillier.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Dan Hillier Ltd disclaims all warranties, express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose. Dan Hillier Ltd will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.Our
Company Details & Address
Dan Hillier Ltd
Argall Works, Argall Avenue, London, E10 7QE, United Kingdom
Dan Hillier Ltd company number: 9319278